Frequently Asked Questions

Yes, you can!

If you need a formal quotation for bulk orders, company purchases, or documentation purposes, feel free to contact us through any of the following:

• Viber: +639512517273 | +639703613592

• Email: philgenericmed@gmail.com

Just send us the list of items you need, quantities, and any special requests. Our team will respond with a detailed quotation as soon as possible.

We offer flexible shipping options to cater to your needs:

• Within Metro Manila
  We offer fast and reliable delivery within Metro Manila. Orders are usually delivered within 2 to 5 business days, depending on the time of order and product availability.

• Provincial Areas
  For customers outside Metro Manila, we ship via trusted courier partners. Delivery times typically range from 7 to 15 business days, depending on your location.

• Pick-Up Option
  Prefer to pick up your order? You can choose Pick-Up at checkout and collect your items from our designated pick-up location once your order is ready. We’ll notify you via text, viber or email when it’s available.

• Metro Manila:
  Expect delivery within 2 to 5 business days after order confirmation for readily available items.

• Provincial Areas:
  Usually takes 7 to 15 business days, depending on your location and courier/cargo service.

• Pick-Up Orders:
  For pick-up, your order is typically ready within 2 to 3 business days, and we’ll notify you once it’s available.

Note: Some items are made-to-order or require additional preparation time. In these cases, please allow for extra processing time before shipping or pick-up. We’ll keep you updated on the status of your order.

• For provincial areas:
  Once your order has been processed and shipped, you’ll receive a tracking number via text or email. You can use this to track your parcel through the courier’s official tracking page.

• For orders within Metro Manila:
  You may send us a message on Facebook or Viber us at 09056781096 to get real-time updates on your delivery.

• For pick-up orders:
  We’ll notify you as soon as your item is ready for collection — no tracking needed!

   

You can place an order without creating an account by ordering through our Facebook page, Viber, or direct message. It’s quick and easy — just send us the items you need!

However, creating an account on our website is highly recommended. It allows you to:

• Track your orders more easily

• View your order history

• Save your shipping details for faster checkout